Christina Baladis

As part of the European Application Service Team, my responsibilties and achievements throughout the year included: - Managed daily operations of Regional Service Desk - Responsible for team of 5 outsourced technical resources who handled hundreds of business user incidents across Europe. - Led weekly team meetings and incident reviews - Liaised with business customers and continuously analysed and enhanced Service Desk support process - Ensured compliance to Service Level Agreement and to process - Service Manager for 3 applications used across Europe - Managed outsourced technical teams and vendor relationships - Facilitated communication between business users and outsourced technical team - Managed contract negotiation and vendor payments - Delivered roadmap of costs and lifecycle stages of the 23 regional services within our team for senior management - Knowledge Management primary point of contact for team - Created process for team knowledge transfer from retiring Lotus Notes system to SharePoint - Assisted in launch of Mars Global Application Portfolio (provided feedback on system and populated database)

3rd Year Modules include: • Digital Marketing, Project Management, Innovation Management, Organisational Change, Managing Information and IT • Interaction Design Final Predicted Grade: 1st 2nd Year Modules included: • E-Business, Management Information and Control, Business in a Competitive Environment • Web Technologies / XHTML, Java Programming, Database systems, Software Engineering, Human- Computer Interaction Second Year Final Grade: 1st 1st Year Modules included: • Management, Marketing, Financial Accounting • Java Programming, Cognitive Systems & Artificial Intelligence First Year Final Grade: 2.1

Courses Included: Higher Level Courses: Standard Level Courses: English A1: 6/7 Chemistry: 6/7 Biology : 6/7 Math: 6/7 Economics : 6/7 German: 6/7 Extended Essay: Analysis of the effect of EU subsidies on Greek cotton production